Terms and Conditions

 

Booksom (“Booksom.com”, “Booksom”, “website”, “site”, “I”, “we”, “us”, “our”) is happy to be of service to you (“you”, “user”, “your”, “reader”). By using any of our services, you are agreeing to abide by these terms and conditions. If you find the terms not agreeable, kindly do not use the website. Booksom reserves the right to change the listed Terms and Conditions occasionally without prior notice.

Shipping:

We charge a nominal shipping fee for all items (unless mentioned that the goods/items will be shipped free on certain occasions). The items would be dispatched within 3 business days depending on availability and should reach you in 3-10 business days depending on where it is to be shipped in India. If the delivery address is not easily accessible, the delivery time may be more than our stipulated time. In such case, users will be notified via phone or email id provided by them. Most of the time we will rely on Speed Post or other private courier labels. Booksom is not liable for any delays owing to factors beyond our control. We shall, however, ensure that your goods reach you within the estimated time frame.

Link to other websites

We may at times provide a product link that will redirect you to other websites, and upon your purchase from these websites, we earn a small referral commission. We do not take any responsibility for goods and services offered any website(s) other than on booksom.com.

Product

We are responsible only for the products sold through booksom.com, and not via any of our affiliate partners. The product you receive may vary slightly from the image(s) shown in store.

Pricing and payment

All transactions accepted on this website are in Indian Rupee (INR). At the moment we only accept online payments. We hold the right to change the price of any product on the website without prior notice.

Returns, refunds, and rights of cancellation

We accept cancellation requests before your order is shipped, and a full refund will be initiated to you. In case the items have been shipped, we will not entertain cancellations. Refund will only be initiated if the product is returned in its exact condition. A refund would not be initiated for customized products. You may cancel your order (after we’ve shipped it) and claim a refund only under these circumstances-

a) If we fail to deliver your order within 40 business days after the order was placed

b) If the item turns out faulty – in this case please return the item at the earliest detection of the fault or defect (a practical time period of 36 hours after delivery). You must return the product(s) in its original packaging (please retain the packaging for this purpose).

If the order is canceled under (a) and (b), we will refund the entire order and reimburse the courier fare you had to pay, provided that the courier company is Speed Post. For other courier service providers, we will only reimburse the amount that you would have had to pay for sending the item back to us via Speed Post.

Hours of Business

Our normal business hours are 10 AM to 6 PM Indian Standard Time (IST) Monday through Friday, unless specified otherwise via a site-wide notice.

Support/Service Policy

If you’d like clarity on an issue, you may directly call us on our contact number during business hours and we will gladly try to resolve your issue. On off-business hours, you may drop us an email and we would try and respond to you at the earliest.

Liabilities

We warrant that any item purchased through this site is of satisfactory quality and reasonably suit the purpose for with items of a similar kind are usually supplied. On the technology front, we have ensured that your experience on this site is as smooth and hassle-free as possible, but we do not promise that this site and the server that it is hosted in is completely free of malware and viruses. As a user/visitor of Booksom, you are completely responsible for any harm that you may suffer while using our website, and we are in no way to be held accountable for the same.

Indemnification

You acknowledge to indemnify, defend, and hold us and our service providers harmless from and against all expenses, losses, damages and costs (including legal/attorney fees, if any) resulting from the violation of the above-stated terms and conditions or any wrongful activity resulting from your online account.